FREQUENTLY ASKED QUESTIONS

What's the difference between the Sport 25 and Sport 25 Pro?

The main differences between the Sport 25 and the Sport 25 Pro is that the Sport 25 features an Air-Mesh back panel where as the Pro version has a High-density foam back panel, as well as a durable easy-clean liner with internal zip pocket and 360 Degree Reflective material for extra safety.t.

What's the difference between the Sport 30 and Sport 30 Pro?

The main difference between the Sport 30 and the Sport 30 Pro is that the Sport 30 features an Air-Mesh back panel where as the Pro version has a High-density foam back panel, as well as a durable easy-clean liner with internal zip pocket and 360 Degree Reflective material for extra safety. The waist strap on the Pro also has handy zip pockets and reflective strips.

What's the difference between the Stylin and Stylin Pro?

The main difference between the Stylin and the Stylin Pro is that the Stylin features an Air-Mesh back panel where as the Pro version has a High-density foam back panel, as well as a durable easy-clean liner with internal zip pocket and more reflective material for extra safety.

What's the difference between the Guide, Safari and Defender tarps?

We have 3 different series of tarps:

The Guide Series is our ultralight 40D RipStop fabric tarp with a non-toxic dual Silicone & PU coating.
7 x 10 ft – Medium – (1.1 lbs) 0.49 kg
10 x 10 ft – Square – (1.5 lbs) 0.6 kg
10 x 13 ft – Large – (1.9 lbs) 0.86 kg

Extra Large  – 3.7 lb = 1.67 kg

The Safari Series is our medium weight 70D nylon fabric tarp with a non-toxic dual Silicone & PU coating
7 x 10 ft – Medium – (1.25 lbs) 0.56 kg
10 x 10 ft – Square – (1.9 lbs) 0.86 kg
10 x 13 ft – Large – (2.4 lbs) 1.1 kg
The Defender Series is our heavy duty 70D nylon fabric tarp with a non-toxic dual Silicone & heavy TPU coating
7 x 10 ft – Medium – (2.7 lbs) 3.2 kg
10 x 10 ft – Square – (3.6 lbs) 1.6 kg
10 x 13 ft – Large – (4.3 lbs) 1.95 kg
All of our tarps are relatively lightweight, very durable, and extremely waterproof with a hydrostatic resistance of 20,000 mm. The main difference that you will see here is that the Guide is a lighter fabric, lighter coating and results in a lighter weight. The Defender is the heavier fabric, heavier coating, more durable and a little bit heavier. The Safari is a hybrid between the 2 using the heavier fabric but lighter coating which results in it being still quite lightweight. Both the Safari and the Defender have a reinforced ridge line with tie-outs attached.

What is Ripstop Nylon?

Is a light-weight nylon fabric with reinforcement threads that are interwoven to make it resistant to tearing and ripping

What's the difference between the tarp fabrics?

The Guide is made with 40D RipStop fabric, Non-toxic dual Silicone & Polyurethane coating, The Safari is made with 70D RipStop nylon fabric Non-toxic dual Silicone & Polyurethane coating, and the Defender made with 70D nylon + Heavy Thermoplastic Polyurethane coating.

What's the best tarp that's tough and durable but lightweight?

All of our tarps are relatively lightweight and extremely durable due to the high-quality fabric and the special coatings. If you are looking for a good trade-off, we recommend the Safari Series as it is essentially a cross between two of Aqua Quest’s bestselling tarps – the ultralight ‘Guide’ and the heavy-duty ‘Defender’

Can I use the duffel as a carry-on?

The Duffel 50L is 23 in x 12 in x 12 in
The Duffel 75L is 29 in x 18 in x 15 in
Note that most airlines have a carry-on restriction of 22″ x 14″ x 9″. Please refer to your airlines restrictions for details.

Will your Storm case fit my laptop?

The most important size that will help you determine which of our cases will best fit your laptop is the INSIDE SLEEVE size. Please refer to the details and specs of each case for relevant dimensions.

What is the difference between Storm and Monsoon Laptop cases?

The difference between Storm and Monsoon is the fabric. The Storm laptop case is made of 420D Nylon Ripstop with TPU (Thermoplastic Polyurethane) + DWR ( Durable Water Repellent) coating and Monsoon laptop case is made of Nylon66 with TPU+DWR coating. 420D Nylon ripstop fabric is heavy duty and tougher whereas the Nylon 66 fabric is softer,  lighter and more appealing. The waterproof function of both fabric is the same. The only difference is the basic fabric thread weight.

Do the tarps have any UV protection?

Our tarps are designed primarily to repel water and withstand wind, so there is no official UV protection or UV-endurance rating per se.
Having said that, we have had some Defender Camo tarps exposed outside covering our office deck for 2-3 years and still remain relatively unaffected by the elements. This is after constant sun, wind, and heavy West Coast rain exposure, as we have them up year-round.
Aqua Quest will certainly be looking into an official UV rating in the future.

Can I take your waist pouches or backpacks swimming/snorkeling?

Our bags and pouches will maintain their waterproof ability through temporary submersion. It is not recommended to submerge your gear for an extended time. Even though some customers have had success using it in this fashion, it’s not what they were designed for and unfortunately not something that we can guarantee.

Do you have some examples of tarp set ups?

We are certainly working on this and should have links available soon!

Are the backpacks machine washable?

We strongly advise against machine washing the products, as the detergent and agitation can erode the waterproof coatings. Regularly wiping down your backpack will help minimize dirt build up but sometime you may need to do a more thorough clean.
To clean you will first want to empty the backpack checking all pockets. Check corners and seams for any debris that may be lodged there, if you’re being thorough you may wish to use a vacuum cleaner.
1. Fill a bath with plenty of luke warm water.
2. Add a small amount of detergent free soap.
3. Using a soft brush or cloth scrub the bag, focusing on areas that are particularly dirty. A toothbrush is useful for particularly tough stains.
4. Allow the backpack to dry naturally away from direct heat sources. If possible hang the backpack upside down to dry. Do not tumble dry as this can damage the bag. Ensure the bag is 100% dry before storing.

Do you offer custom tarp sizes?

We can do any size or color of tarp that a customer wants, provided they are willing to buy in larger quantities, as we only do custom work on a per-fabric-roll basis. Please contact us directly with any questions and ideas you have.

Do you sell repair kits?

This is something we definitely have in the pipeline, but it isn’t available as of yet.

What is the fire resistance of your tarps?

At this time unfortunately none of our products are fire-resistant.
Our Research & Development department is currently working on such products, trying to find the best combination of materials that will provide maximum waterproof ability, fire resistance and still maintain the lowest possible weight.

 

Does your Hooped Bivy produce condensation?

A hooped bivy is essentially a one-wall tent and while some bivys may breathe better, they will not be fully waterproof.
If it is made of a proper waterproof material, it will breathe less, and be more protected from water coming in.
We make our bivies to be more waterproof, though they are still breathable to the degree that they do allow about 3000 grams of moisture per meter per day to escape.
If you are very concerned that condensation will be an issue, check out our West Coast Bivy, a fully breathable mesh bivy. It is designed to be used with one of our many tarps, giving you a roomy waterproof, condensation-proof 1-2 person shelter.

Do you ship internationally?

Yes, we have warehouses around the globe and are able to provide shipping worldwide!

How much is international shipping?

USA :  Free shipping on orders over $50. On orders less than $50 enjoy fast $10 shipping.

CANADA, UK & GERMANY:  Free shipping on orders over $100.

EUROPE (EXCLUDING UK & GERMANY), AUSTRALIA, NEW ZEALAND, ASIA: Free shipping on orders over $200. Low cost weight based shipping on orders less than $200.

SOUTH AMERICA, CENTRAL AMERICA, AFRICA: Free shipping on orders over $300. Low cost weight based shipping on orders less than $300.

Do you offer free shipping?

Absolutely! For most locations, shipping is free on orders over $50! However, shipping rates apply depending on the weight of the item and the destination address. Check out the Shipping page on our website for more details.

What is the warranty on your products?

At no cost to you, Aqua Quest will replace any defective product within two years of purchasing. For full details of our warranty or to make a claim, please check here.

How do I register my AQ gear for warranty?

There is no need to register your product. If you need to make a claim, simply provide your order number and other details on the claim form.

Do you have a store near me?

Our products are presently not offered in any retail outlets. To order an item, you may shop online or call us at 1-844-775-7770

Is your site in US$? CAD$?

Our American website www.aquaquestwaterproof.com offers pricing in US dollars. Our Canadian website www.aquaquest.ca offers pricing in Canadian dollars.

Are you a Canadian company?

Our head office is located on scenic Vancouver Island, BC, Canada, though we hold inventory in warehouses around the world to provide faster shipping times.

HAVE A QUESTION YOU COULDN’T FIND IN OUR FAQ? WE ARE HERE TO HELP! (contact)

Send us a message

0

Privacy Preference Center

Close your account?

Your account will be closed and all data will be permanently deleted and cannot be recovered. Are you sure?